Questions and answers

Grouped by subject. If yours is not here, write to support@win4carcer.ca.

Tickets

Why can't I buy a 50/50 ticket on its own?

The 50/50 raffle is licensed as an add-on to the main Win4Cancer lottery. Rule 14 of the Rules of Play requires a Win4Cancer main ticket purchase every time a 50/50 ticket is bought. The raffle system enforces this at checkout.

Can I get a refund or exchange a ticket?

No. Ticket sales are final. This applies to online purchases and to tickets bought at a point-of-sale terminal.

I bought at a kiosk. Where is my ticket number?

Point-of-sale purchases produce a printed ticket at the terminal. The number is printed on it. Keep the ticket — it is your receipt and your proof of purchase.

Who can play

Can I buy tickets from outside Ontario?

No. You must be physically located in Ontario at the moment of purchase. This is a condition of both AGCO licences and the raffle system checks location at checkout.

Who is not allowed to enter?

Foundation employees and directors, the Lakeridge Health senior leadership team and board, TBK Creative employees, BUMP employees, Ajax and Pickering Boyer employees, anyone in the same household as those people, and AGCO employees.

Draws

How will I know if I have won?

A Foundation representative contacts the winner directly using the details recorded with the ticket, and gives instructions for claiming the prize. Winning numbers are also published on the Winners page and on the Foundation's social channels.

What is an Early Bird draw?

Three cash draws held during the campaign, for $3,000, $2,000 and $1,000. Buy before the cut-off date and your main tickets are entered. Tickets that win an Early Bird stay in the main draw and the 50/50 draw.

How are the winning numbers chosen?

By the certified random number generator inside the BUMP electronic raffle system, in the presence of Foundation representatives at 580 Harwood Avenue South, Ajax. Nothing about the draw happens on this website.

Prizes

How is the 50/50 prize paid, and how is the car handed over?

The 50/50 prize is paid by cheque or electronic transfer once identity and ticket validity are confirmed. The vehicle is collected from Boyer Chevrolet Buick GMC at 425 Bayly St W, Ajax, once the transfer paperwork is complete.

What documents do I need to claim a prize?

Government-issued photo identification showing you are at least 18, and the valid ticket or the email confirmation carrying the winning ticket number. For the vehicle you also need a valid Ontario driver's licence and proof of insurance before you can drive it away.

How long do I have to claim?

Prizes must be claimed within the period set out in the Rules of Play and confirmed in writing by the Foundation when it contacts the winner. Unclaimed prizes are dealt with as directed by the AGCO.

Tax receipts

Do I get a tax receipt for a ticket?

No. Canada Revenue Agency rules do not allow a charitable receipt when you receive a chance to win in return. Donations made through the Donate page do receive a receipt.

The raffle system

Who is BUMP / Canadian Bank Note?

BUMP is a division of Canadian Bank Note Company Ltd. and a gaming supplier registered with the AGCO. Its electronic raffle system handles ticket sales, ticket numbering, the random number generator and the draws.

Where can I check the licence numbers?

Both numbers appear in the footer of every page, on the 50/50 raffle page and in the Rules of Play: Main Prize Lottery Licence # RAF1553326 and 50/50 Draw Lottery Licence # RAF1553324. Licences are issued by the Alcohol and Gaming Commission of Ontario.

Accounts

Do I need an account to buy a ticket?

No. An account is optional. It lets you keep your ticket numbers in one place, set draw reminders, manage your consent settings and use the responsible play tools. Purchases themselves are completed in the raffle system.

How do I unsubscribe from draw reminders?

Use the unsubscribe link at the bottom of any email, or turn reminders off under Notifications in your account. Requests are actioned immediately and always within 10 business days, as required by Canada's anti-spam legislation.

How do I delete my account and my data?

Open Profile and security in your account and choose Delete account, or write to privacy@win4carcer.ca. Deletion removes your profile and saved ticket numbers from this site. It does not affect ticket records held by the raffle system, which the Foundation must retain under its licence conditions.

Where the money goes

How much of my money reaches the hospital?

Half of all 50/50 ticket sales goes to the 50/50 winner. The rest of the 50/50 sales, and the main lottery proceeds after prize and licence costs, fund cancer equipment at Lakeridge Health — Ajax Pickering Hospital. The Foundation publishes what was purchased on the Your Impact page.

Still stuck

Ask the Foundation

Written enquiries reach the office at support@win4carcer.ca and are usually answered within two business days.

Privacy questions, including a request to see or delete what the Foundation holds about you, go to privacy@win4carcer.ca.

Buy tickets

18+ · Ontario only · ConnexOntario 1-866-531-2600

Main Prize Lottery Licence # RAF1553326 · 50/50 Draw Lottery Licence # RAF1553324